Emotional Intelligence for Managers - Geelong

Emotional Intelligence for Managers Content

Delivered in Geelong

Course Overview

There are a million things that the trade schools do not teach Australian managers, day in day out. When her top performer at a Melbourne warehouse, Rebecca, suddenly started appearing disengaged after the team had been restructured, she realised spreadsheet knowledge alone wasn't going to cut it. She needed to understand people.

This full workshop fills the void between conventional management training and actual situations managers confront every day. Rather than process and metrics, this training grows your capacity to read, understand and engage with the emotional dynamics which fuel workplace performance.

Emotional Intelligence 4 Managers isn't about becoming the office's therapist. It's really all about how you build the everyday people skills that will make everything else you do as a manager more effective. When you can identify your emotional hot buttons, correctly read your team needs, and respond in a manner that creates trust not resistance, performance conversations are less difficult, conflicts are resolved more quickly, and your team is able to become more resilient.

Learning Outcomes

Able to: At the end of the training, participants will be able to:

Recognise and cope with their reactivity in high stress management situations.

Interpret the emotional indicators of team members, appropriately responding to them in a manner that supports performance

Have a hard discussion; remain friends with this confidence

Practice emotional intelligence techniques to obviate and manage workplace conflicts

Foster team environments where open communication and emotional safety are encouraged

Create ways to inspire and reinvigorate demotivated team members

Leverage self awareness to make better decisions in pressure situations

What You Will Learn

Module 1: Exploring Your Emotional Landscape

Learn how your feelings affect your management decisions and use practical tools to moderate them. You'll also tap into your triggers and learn how to calm and clear your mind when you face challenging situations such as budget constraints, difficult stakeholders, or underperforming team members.

Module 2: Reading the Room – Emotional Awareness of Others

Grow your "ear" for listening to the subtle signals that reveal how your team members actually feel. Learn to distinguish between different kinds of stress, how to recognise the early warning signs of burnout, and what really makes each personality type tick on your team.

Module 3: Difficult Conversations: The Art (And How To Do It Well)

Learn the system of delivering hard feedback, tackling performance problems and having honest conversations about workload and expectations. Practice turnarounds: dealing with someone refusing to change, handling attendance problems, and having frank career development talks.

Module 4: Managing Conflict and Dynamics within a Team

Acquire techniques for working through conflicts with team members, re building trust after tough times, and building psychological safety to only hear about issues before they become crippling issues.

Module 5: Connecting Emotions and Motivation

Consider how you can re engage those who feel de motivated, acknowledge and mark achievements in a way that feels relevant to each person, and ensure that they feel truly valued and heard.

MODULE 6: Creating your sustained EI practice

Establishing habits that will enable continued growth of these Emotional Intelligence skills– such as journaling, feedback loops and emotional health management – is your best route.

Course Delivery

Soar above the pack of workplace managers with this highly engaging course that includes group work, real life Australian workplace examples, activities and self reflection. Participants will address real life work situations and challenges similar to those they face through role plays allowing them to immediately utilise skills in their day to day work environments.

Take home resources and action planning tools are provided in each module to facilitate continued growth after completing the course.

Concluding Remarks

Leading people isn't as simple as having the credentials for the job it requires emotional intelligence. This training program is aimed at Australian front line managers, to give them specific, ready to use tools to manage and solve human side of the Business issues.

As you develop these skills, you will waste less time troubleshooting and more time making things happen. Your team will get to know and trust one another more, conflicts will be resolved quickly, and you'll feel much more comfortable handling thorny interpersonal issues that every manager has to deal with every day.

The investment in EQ skills not only pays off in terms of team performance, but in your own job satisfaction and career development, as well. Today, in more and more collaborative workspaces, the managers who are winning are the ones who can figure out how to connect with their people in a way that feels real, yet still delivers powerful business results.

It is suitable for supervisors, leaders or managers at any level who wish to develop their people management skills with improved Emotional Intelligence.